Loker International Support Agents di Jogja IT Services

Loker International Support Agents di Jogja IT Services – Jogja IT Services is currently seeking for International Support Agents to handle support requests via emails/tickets from our clients. You will be responsible for walking users through the process of achieving their goal, whether the problem relates to a user error, a bug or something else entirely.

Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow established standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.

Requirements :

  • Excellent understanding of both written and spoken English.
  • Good communication skills to work with team members in different geographic locations and time zones.
  • Ability to evaluate and troubleshoot basic technical issues as well as replicate and document for further escalation.
  • Ability to explain technical specifications to business users in non-technical terms.
  • Solid understanding of mobile devices environments (Android and/or iOS operational systems), computer systems and other tech products.
  • Experience in dealing with mobile devices and/or application testing will be a big advantage.
  • Able to work in an ever changing and fast-paced start-up environment.
  • Strong analytical, problem solving and multitasking skills.
  • Possess a customer-focused work ethic.
  • Able to participate in a 24/7 rotation of support environment (9hrs per shift) (Available for occasional night shifts).
  • Comfortable working as a team and on your own.
  • Excellent sense of humor.
  • Working location is in Yogyakarta.

Benefits:

  • Salary starts from IDR3,000,000
  • THR
  • Insurance
  • Night shift allowance
  • Compensation for untaken yearly leaves
  • Yearly raise

Send us your application letter accordingly with subject: Support Recruit, and your resume in PDF format to:

tomifebriyanto16@gmail.com

Cantumkan LOKERJOGLOSEMAR.COM sebagai sumber informasi lowongan kerja pada berkas lamaran Anda

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